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Email our shared Ovonza / JPAR customer-care inbox at hello@jparcosmetics.com with your order number, checkout email, delivery date, and reason for return. Include photos if your item arrived damaged or incorrect. We will confirm the next steps by email.
Request a returnThis opens your email app with a draft; please send it to complete your request. You can also email the address above directly.
Request a return within 14 calendar days of delivery. The set must be unused, complete with all parts and accessories, and in its original protective packaging. Used items, missing parts, and damage caused after delivery are not eligible for a change-of-mind return.
You pay the actual cost of return shipping directly to your chosen carrier. This cost varies by package size, weight, carrier, and location and may exceed the original $9.99 delivery charge. The original $9.99 shipping charge is not refundable for change-of-mind returns. There is no restocking fee for an eligible, complete, undamaged return.
Returns require our approval. We will provide the correct return address and any return authorization slip to put inside the package. Do not send your set to an Amazon address you find yourself. Mail the approved return within 14 calendar days of receiving our instructions, pack the glass securely, and keep your shipment tracking and proof of postage.
Please report delivery damage, missing parts, or an incorrect item within 48 hours of delivery, with photos of the item, packaging, and shipping label, so we can help promptly. If a defect becomes apparent later, contact us when you discover it. The 48-hour reporting request does not remove your rights under applicable law.
We cover approved return shipping for damaged, defective, or incorrect items. Depending on the issue, we can arrange a replacement part where available, a replacement set, or a refund. You do not need to return the entire set if an agreed replacement part resolves the issue.
Do not mail broken glass back. Take photos only if safe to do so and contact us for instructions. Where a physical return is unnecessary, we will confirm that in writing. A refund for an entire damaged, defective, or incorrect order includes the original shipping charge and applicable tax.
For an eligible change-of-mind return, we refund the product price you actually paid and its applicable sales tax after receiving and inspecting the set. Original shipping is excluded. If the returned set does not meet the disclosed conditions, we will explain the issue before deciding the refund.
We issue approved refunds to your original payment method within 5 business days after receiving and inspecting the return, or after approval when no physical return is needed. Your bank may then take approximately 5–10 business days to show the refund.
This policy applies to orders paid for directly on ovonza.com. If you chose “Buy this option on Amazon” and completed payment there, use your Amazon order to request a return or refund; the terms shown by Amazon apply. For an Ovonza website order, contact Ovonza even if Amazon delivered your package.
Effective September 4, 2026 for new direct website orders. Earlier purchases retain the terms offered when ordered. This policy does not limit your rights under applicable law. See shipping and delivery for delivery information.